Terms of Service for UAE Car Rentals

• Payment Terms: Upon rental initiation, it is mandatory to settle all charges in advance.
• Security Deposit: Additionally, a refundable Security Deposit of AED 2000 is required. This deposit will be reimbursed within 21 working days after the vehicle is returned, contingent upon the clearance of Salik and fine charges.
• Comprehensive Insurance: Comprehensive insurance is provided; however, in the event of an accident or damages for Faulty/Third-Party cases, an Excess claim of AED 1500 + 5% VAT applies. A police report is mandatory in such cases.
• Customer Liability in Accident Cases: If the customer receives a Red Ticket or is determined to be at fault in an accident, the customer is responsible for paying the rental charges while the vehicle is undergoing repairs, without the full insurance coverage.
• Excess Amount without Full Insurance: Without opting for full insurance coverage, an excess amount of AED 1500 + 5% VAT is applicable for any damages caused to the vehicle under the customer’s supervision.
• Full Insurance Coverage: By selecting the full insurance option at an additional cost based on the rented car, both parties will provide coverage, irrespective of fault, in the occurrence of any accidents.
• Security Deposit Refund: We will refund your security deposit using the original payment method. Cash deposits will be refunded in cash, cheque deposits will be reimbursed via cheque, and for online payments (credit card, bank transfer, etc.), the refund will be processed directly to the same account.
• Location and Delivery: Our office is situated in Business Bay. As vehicles are not parked at the office, we provide delivery to your location in Dubai once document verification is completed, and payments are settled for the rental and security deposit.
• Allowed Kilometers:
  • Monthly: 4000 km
  • Weekly: 1100 km
  • Daily: 200 km
  • Excess mileage is charged at 1% per km from the daily rent, plus 5% VAT.
• Replacement Car: In the event of a breakdown, a replacement car will be provided.
• Salik and Admin Fees:
  • Salik toll charges (AED 5.00 /crossing) will be billed at the end of the rental, along with a 5% VAT on the admin fee.
  • An admin fee of AED 50 + 5% VAT is applicable for each fine acquired during the rental duration.
• Cancellation and Refund Policy:
  • Early termination of the contract is not accommodated; hence, there is a no-refund policy.
  • No refund will be processed in case of early cancellation.
  • For vehicle return, please notify us 24 hours before the scheduled return for proper arrangement.
• Additional Driver(s):
  • An additional driver can be added for an additional fee of AED 100 + 5% VAT.
  • Driving without company permission by additional drivers is strictly against company policy.
• Delivery and Collection: A delivery and collection fee of AED 100 + 5% VAT is applicable for daily, weekly, and monthly rentals.
• Renewal or Extension: Monthly, weekly, and daily rates differ. For renewals or extensions, the base rental price will be followed.
• Flat or Punctured Tire: In case of a flat or punctured tire, a spare tire is provided at the back for customers to replace themselves.
• Authorized Drivers: Only registered drivers with our company are allowed to drive the rented car.
• Emergency Contacts: For car issues, emergency roadside assistance, breakdowns, or replacements, please contact Mr. Adnan at +971543435807.
• Return Notification: When returning the car, please inform Mr. Johnny at +971561686315 at least 3 hours before the desired time. Note that no collection requests will be accepted within 3 hours before our closing time.
• Car Collection and Return: Ensure the car is returned in the same condition as it was delivered. A charge between AED 100 and AED 250 will apply if the car is not returned in the same condition or is uncleaned.
• Fuel Policy: We do not provide a full tank of fuel. Please return the same amount of petrol as received. No refunds for excess fuel in accidental or replacement situations.
• After-Hours Support: In the case of a battery issue or accident after office hours, please contact road assistance: Mr. Adnan, by telephone: +971 54 343 5807.
• Office Hours: Our office operates from 8:00 am to 8:00 pm, Monday to Saturday.
• Important Notes:
  • If any warning sign appears on the dashboard, it is imperative to immediately stop the car and contact the hotline. You are held responsible for any damages that may occur if you fail to stop the car upon observing a warning sign. Prolonging the service may result in non-insured damages. Thank you!
  • We appreciate your business and look forward to working with you again.